Please click here for a transcript of the tutorial video above.
Frequently Asked Questions
The Writing Centers at Washington Square and Tandon are offering asynchronous “eTutoring” and synchronous “Online” appointments while the University is working remotely. The differences between them are described below. Once you understand what will work best for you, please log on to WCOnline to book an appointment with a faculty consultant or a senior tutor, just as you would have for an in-person conference.
Please note that all appointment times listed on the scheduler are Eastern Daylight time. If you are in a different time zone, you have to take the time difference into consideration when you reserve your appointment.
SCHEDULE AN ETUTORING OR ONLINE SESSION:
Washington Square: nyu.mywconline.com
If you select “eTutoring,” you will be able to upload a draft and receive only written feedback from a consultant. Because eTutoring is an asynchronous session, you do not meet or talk directly with a consultant. By contrast, “Online” conferences are synchronous or live conferences where you will speak directly with a consultant. In Online conferences, you work together with your consultant and have a chance to ask follow up questions (see below). Online conferences are consequently more interactive, collaborative, and dynamic than eTutoring.
Please note that we have extended Writing Center hours to include more morning and evening times, so that students from vastly different time zones than New York’s have more opportunities to schedule Online conferences at times that work for you. Thus, if you only want an “eTutoring” session, we ask that you avoid the morning and evening Writing Center hours, because those times are reserved for students requesting “Online” conferences.
If you choose “eTutoring,” you will upload your document to the scheduler and be asked to describe the 1-2 priorities that you hope to receive feedback on. The consultant will read the draft and respond to your questions in writing. The consultant may also offer some questions and suggestions of their own when they send you written feedback about your draft.
When you “Create a New Appointment” on the online scheduler, you will have the option to select “Schedule eTutoring Session.” On that same page, you will also see an option to “Choose a file” to upload. Please use Word.doc to upload your draft and your assignment prompt. We strongly recommend that you upload the document at least 24 hours before the scheduled conference time.
On the day of the conference, the consultant will download your draft, review it, and offer you written feedback by the end of your scheduled meeting time. For example, if you schedule an eTutoring conference with a consultant for 2:00pm Eastern Daylight Time on a Thursday, the consultant will send you their feedback by 3:00pm. Even if you post your draft several days before your conference date, the consultant will not send feedback until the end of the scheduled meeting time.
When the consultant’s feedback is ready for you, you will receive a message from the NYU Writing Center indicating that the feedback on your draft is now available. The draft with the consultant’s feedback will be attached to that message. This feedback will also be saved for you in your appointment slot on the WCOnline Scheduler, where you can review it at any time.
Your consultant will spend 45-minutes reading your draft and responding based on your 1-2 main priorities. You can help the consultant by including your assignment prompt and writing a detailed message about the 1-2 priorities that you most want feedback on. Please note that you should not expect comprehensive editing or proofreading from the consultant. You also cannot ask follow-up questions about a consultant’s feedback via the “eTutoring” service (that is what synchronous “Online” appointments offer). Lastly, the page-limit for “eTutoring” drafts is 10 double-spaced pages.
Synchronous “Online” conferences are similar to in-person Writing Center meetings. You sign up for an appointment with a consultant at a time that works for you. Then, you meet online at that time using the online tutoring tools available through our WCOnline system. In these meetings, you will video chat and work together on a shared screen with a consultant. You and the consultant will collaborate, revise, and rethink your draft together, just as you do in in-person meetings. You’ll aim not only to strengthen the paper at hand but also to develop long-term skills and practices that you can take with you and draw on later.
When you “Create a New Appointment” on the online scheduler, you will have the option to select “Schedule Online Session.” On that same page, you will see an option to “Choose a file” to upload. Please use Word.doc to upload your draft and your assignment prompt. We recommend that you upload the document at least 24 hours before the scheduled conference time.
A couple of minutes before your “Online” appointment time, you should log into WCOnline and click on your appointment. You will see an option to “Start or Join Online Consultation.” Click that link and your session will begin. If it is your first time doing an online session, you should receive a pop-up asking you to grant the tutoring platform access to your microphone and camera, which will allow you to see and speak with your consultant.
On the left-hand side of your screen, you will see your video and the consultant’s video. On the right-hand side, you will see a chat function (which can be very useful if you are having microphone issues). In the middle, you will see the “whiteboard,” a collaborative space where you and the consultant can both write, draw, and import text.
There are two main ways.
1. When you book your appointment, you will have the option of attaching a document. Although we ask you to upload your document 24 hours before the session, please note that the consultant will not likely read this document until your session. They will review it with you during the appointment.
2. To share your material as the session begins or in the session itself, just click on the “import-export button” in the top right-hand corner of the screen. This is the icon with one arrow pointing to the right and one arrow pointing to the left. Then, you can choose a file to import into the WCOnline session for the consultant to see. You can also copy and paste writing that you want to work on together into the whiteboard.
Most of the icons are familiar from other word processing programs, but a few of the icons on the top right of the screen have particular uses for online sessions.
• Import/Export: The icon with one arrow pointing to the right and one pointing to the left allows you to import your draft to the whiteboard and to download the draft from the whiteboard with all of its changes, comments, and new writing at the end of the session.
• Timeslider: The icon with the little clock allows you to replay in chronological order the edits, changes, and new writing you and the consultant made on the whiteboard during the session.
• Toolbar: The question mark icon opens a new window with troubleshooting information from MyWCOnline’s website.
• Save revision: The star icon allows you to save the revised document so that you can export it.
• Show users: The icon with the group of human figures allows you to see the names of all the users who access the whiteboard and the highlighter color connected to their writing or edits.
You can return to the session after it is over through WCOnline. Just go to your appointment record and click the “Start or Join Online Consultation” link for that session. You will still see your chat history and whiteboard there. The new writing you did in the appointment will appear on the whiteboard in one highlighted color, and the comments or suggestions offered by the consultant will appear in a second highlighted color. You can export your whiteboard into another document by using the same import-export button you used to share your text initially. You also have the option of clicking on the clock icon in the upper right-hand corner, which is the “timeslider” -- the timeslider will replay in chronological order edits, changes, and new writing you and the consultant did on the whiteboard during the session.
The audio and video portions of the session are not recorded.
The consultant will wait 10 minutes for you to join the session. If you have not joined by that time, you will be marked as a “no-show.” As per regular Writing Center policies, two no-shows or last-minute cancellations will result in your WCOnline account being frozen for the rest of the semester, and you will be prevented from making further appointments.
Hopefully this will be a seamless experience for you, but if you do encounter technical issues, please try the following.
1. Close other browsers and anything else that might be interfering with your internet connection.
2. Make sure you’re using Google Chrome to enter the session.
3. You can leave and re-enter the session to see if that fixes the problem.
4. Make sure you have granted the tutoring platform access to your microphone and camera. You should receive a pop-up right when you join the session asking for your permission. Make sure your browser hasn’t blocked the pop-up.
5. If the wifi connection is poor, the consultant may suggest that you continue the session without audio and video, and you will both use the chat function to communicate.
6. Please remember that your consultant is not a tech expert. They may not be able to help fix your technical problems, but they will work closely with you to ensure the session goes as smoothly as possible.